At Fume.fit, we strive to provide the best products and services to our customers. However, we understand that sometimes you may need to return or cancel your purchase. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are processed.

1. Refund Policy

1.1 Eligibility for Refunds

You may request a refund under the following conditions:

• Physical Products: If the product is defective, damaged, or incorrect upon arrival. The request for a refund must be made within 7 days of receiving the product.
• Digital Products/Services: Due to the nature of digital products, refunds will only be provided in the case of technical issues that prevent access or usage of the product, and if the issue cannot be resolved within 7 days of purchase.
• Subscription Services: You may cancel your subscription anytime. If canceled within the first 7 days of subscription, a refund for that month will be provided. After the initial 7-day period, no refunds will be given for that billing cycle.

1.2 Non-Refundable Items

Refunds are not available for:

• Products that are used, damaged due to improper handling, or returned beyond the return window.
• Any digital product once accessed or downloaded unless it’s proven to be non-functional.
• Items purchased during promotional sales or with discount codes, unless stated otherwise.

2. Cancellation Policy

2.1 Order Cancellation (Physical Products)

• You can cancel your order for a physical product within 24 hours of placing the order, provided the order has not been processed or shipped. To cancel an order, contact our support team at contact@fume.fit
• If the order has already been shipped, cancellation is not possible. However, you may request a refund or return in line with our refund policy.

2.2 Cancellation of Services or Subscriptions

• Subscription services can be canceled at any time by logging into your account and following the cancellation steps or by contacting customer support.
• Once a subscription is canceled, no further charges will apply. However, access to the service will continue until the end of the current billing cycle.

3. Return Process

If you need to return a physical product, follow these steps:

1. Contact Us: Email us at contact@fume.fit within 7 days of receiving the product to request a return.
2. Provide Details: Share the order number and a brief description of the issue or reason for the return.
3. Return Authorization: We will issue a return authorization and provide you with the address where the product should be returned.
4. Shipping Costs: You are responsible for covering the return shipping costs unless the item was defective, damaged, or incorrect.
5. Refund Processing: Once we receive the returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original method of payment.

4. Contact Us

For any questions or concerns about our Refund and Cancellation Policy, please reach out to us at:

Fume.fit Support Team
Email: contact@fume.fit
Address: 1st Floor, Suite nu-1094, 677, 27th Main, 13th Cross, Sector 1, HSR Layout, Bengaluru, Bengaluru Urban,, Bangalore, Karnataka, India 560102